Guest Support Specialist

Overview

• We are looking for a virtual assistant to join our vacation rental management team. As a virtual assistant, you will be responsible for providing administrative and operational support to our team.

Responsibilities

• - Respond to guest inquiries and manage reservations through various online platforms such as Airbnb, booking.com , and VRBO.
• - Coordinate with housekeeping and maintenance teams to ensure timely turnover of rental properties.
• - Manage payment processing and ensure timely collection of rental fees.
• - Provide guests with detailed information about the rental properties and surrounding areas.
• - Respond to guest complaints and concerns and resolve any issues in a timely and professional manner.
• - Conduct research on the vacation rental market and competition to inform pricing and marketing strategies.
• - Maintain accurate records of bookings, payments, and expenses.
• - Assist in creating and implementing marketing campaigns for our properties.
• - Communicate with guests before, during, and after their stay to ensure a seamless experience.
• - Respond to guest inquiries, feedback, and complaints in a timely and professional manner.
• - Provide guests with helpful information about the property, local area, and activities.
• - Offer personalized recommendations to enhance their stay and encourage positive reviews.
• - Collaborate with the marketing team to create guest communications that build loyalty and encourage repeat business.

Requirements

• - At least 2 years of experience as a virtual assistant or in a similar administrative role.
• - Excellent written and verbal communication skills.
• - Strong organizational skills and attention to detail.
• - Ability to multitask and work under pressure.
• - Proficient in Google Suite, and various online booking platforms.
• - Knowledge of the vacation rental industry is a plus.
• -Available to work flexible hours, including weekends and holidays.
• - We are looking for a reliable and proactive virtual assistant who can work independently and contribute to the growth of our vacation rental management company. If you meet the requirements and are interested in this position, please submit your resume and a cover letter explaining why you would be a good fit for this role.

Compensation

$1500/MO